A: The web site is designed to work alongside seven books that you can buy: puzzles@file-online, magic@file-online, friends@file-online, jokes@file-online, internet@file-online, art@file-online and wildlife@file-online.
Each book comes with a secret code that allows you to access additional pages that are available on the web site. You can then print the pages, cut them out, and add them to your book (using the 6-clip binder mechanism).
A: The secret code can be found on the first page of the "User Site" section (the last section of your book). In most books, that's page 111, but in some books it's 107 or 109. [return to top]
A: You only need your User Name and Secret Code when you want to download pages.
Each book has it's own "Download Area" with little pictures and short descriptions of the pages that are available to download.
To view and print these download pages, you need to already have Adobe Acrobat Reader installed on your computer. It's often pre-installed on many computers and is available for free from www.adobe.com. You might also already have it on a CD (either a program CD you have or one of the ones that come with PC magazines or from your internet service provider). See "How do I get Acrobat Reader?" below.
When you can see the pages (online or offline using Acrobat Reader), you can print it or save it to your disk for later. [return to top]
Q: I have been trying to sign in to file-online.com but it keeps saying that I have an invalid password or something is wrong.
A: The first thing you need to check is that you are typing the correct user name and password. Make sure you fill in the boxes the right way:
Your User ID is the SHORT name of the book. For example, if your book is "firstname.lastname@example.org", then your user name is just "friends". Make sure you type all lower-case letters - like this and NOT LIKE THIS or LiKe ThIs (and don't include the quotation marks).
Your Password is the secret 5-digit code number from your book. It's on the first page of the User Site section.
Also, the password will not work for any of the other file-online books; each has a unique secret code.
A: First of all, you need to make sure that you have Acrobat Reader (version 3.0 or above) loaded onto your computer. If you're not sure, read the next section.
If you have got Acrobat Reader, you're ready to go. Just click on an image to get the pages you want. You'll be asked for a user name or ID (type in the title of the book eg. puzzles) and your secret code number. If the pages you want appear on screen straight away, choose File and then Print. (Make sure the "Fit to page" box is unchecked to get the pages at the right size for your file-online.com organiser.) If they download to your hard drive, you will have to click on them like a normal file to open them up, before you can print them. Now all you have to do is cut out the pages, punch holes through the small circles, and fit the pages straight into your file-online.com book! [return to top]
A: Click Start then Programs and look for Adobe Acrobat. If you're using a Mac, try looking in your Applications folder. Or just type 'Acrobat' into your Find window and search your computer to see if it's hidden anywhere.
If you're really unsure, ask someone else who uses that computer.
If you find that you do have Acrobat Reader - great. You can start to download pages straight away. If you don't have Acrobat Reader, please see below. [return to top]
A: You need to download it off the Internet, or find it on a software CD, and then install it.
Start by looking on any free software CDs that you've been given with magazines. If you find Acrobat Reader, double click on it. (Exit your Internet browser first.) Follow the instructions on screen and click Next to continue. These instructions should take you right through until Acrobat Reader is installed in your system. Eject the disk, log back on to file-online.com, and follow the instructions to download the pages.
To get Acrobat Reader off the Internet, click the button at the bottom of these instructions. (Read them first so you know what to do!) This will take you to the Adobe web site. Don't worry, it's free to download Acrobat Reader!
Follow the instructions on the web site to download the correct version for your PC or Mac. When it has finished, go offline (exit your browser) ready to install it. Click on the Acrobat Reader icon that is now stored on your computer (remember where you stored it!) and follow the instructions on screen. Click Next to continue until it is safely installed. Now you can log back on to file-online.com and follow the instructions to download the pages. [return to top]
Q: When I try to print out pages for my book, they come out at the wrong size! I even unclick the "fit to page" check box and it does not work! What's happening?
A: We've had a number of people complain about this. We think this happens with some users when they try to print the pages from their web browsers. Try saving the page to your computer's disc then using Acrobat Reader to open and print the pages. Here's how:
It's also worth double-checking your print settings to make sure that your pages are set to print at 100% and that you don't have the "fit to page" option selected.
If you have an older version of Adobe Acrobat Reader, upgrading might also help. Version 3 should be fine, but we recommend version 4 or 5.
Q: I tore out my last section by accident and lost the password/code to email@example.com. I was wondering if you could give me the code.
A: We'll send you the code if you can either:
Then I'll send you the code and you can download whatever you want to! [return to top]
A: If you live in the United Kingdom, you can order our books and the hole punch from our Shop page. If you live anywhere else, you'll have to wait a little bit longer . You'll soon be able to use a credit card to shop on our web site. When that happens, you will be able to shop from outside the United Kingdom, so you will be able to buy a hole punch. (However, we will probably have a minimum order amount so you might have to buy another book!)
Please check back soon. [return to top]
A: Please see our Shop pages.
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If you are still having problems, or you can't find a solution to your problem here, please send an email to describing your problem. Also, please include the following information:
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